CALL CENTER SIMULATION
Because variability is a key feature of all call centers, it needs to be taken into account when creating a model of a call center. In order to account for the variability within the call center, Simcad Pro allows users to import historical data from external data sources, as well as the ability to utilize live data to keep systems up-to-date.
- Simcad Pro uses real information from the call center in question, the generated results are reliable and mathematically accurate. Once the model is assembled, users can begin to either import or manually input parameters such as call type, call pathways, resources, timing, capacity, etc… As the model is running, users are able to visually see where backups within the call center are occurring.
- The ability to actually see where backups are occurring allows users to make necessary changes, view the new system and ensure that the changes do not cause problems elsewhere in the system. The “Simulation Analysis Report” provides users with a quick analysis of the model, identifying the poorly performing resources and what is causing the problem.
DOCUMENT FLOW SIMULATION
- With the CAD layout imported into the model, users are able to make changes to pathways and distances to see how these changes effect the over efficiency of document flow. As changes are made, users can see the results immediately, allowing them to see if the changes have improved the flow or if additional changes and modifications need to be made.
- Once the model is assembled, users can either import or input manually parameters such as timing, capacity, resources, etc… As Simcad Pro runs the model, users can see exactly where problems are occurring and where further analysis needs to be made. The “Simulation Analysis Report” provides users with a quick analysis of the model, identifying the poorly performing areas for resources and processes and possible changes that can be made to improve these areas.
Achieve an average of 50% reduction in model turn-around time with On-The-Fly Interactive Dynamic Simulation.